Mission Provide support for Amundi's Front Office applications, primarily Alto Investment and, specifically, the Wealth & Management applications (Alto Wealth). Additionally, he/she will be responsible with the rest of the team for implementing and managing any issues/requests from external clients, according to the needs detailed in the service contract. Key responsibilities & Duties Customer Service: Provide high-quality support to users of the AW tool. Mainly advisory and discretionary portfolio management. Respond to inquiries via Jira and live Teams, ensuring prompt response times according to the SLA. Guide the client in resolving technical and functional issues related to the use of the tool. Resolution of Incidents: Identify, analyze and solve incidents reported by clients. Escalate complex issues to the development or project team when necessary. Training and Preventive Support: Conduct onboarding and training sessions for new clients. Provide personalized recommendations to optimize the use of the AW platform. Documentation: Update and maintain the internal and public knowledge base with user guides, tutorials, and help articles. Document usual incidents and requests to identify patterns and suggest improvements. Interdepartmental collaboration: Work closely with support and development teams to report customer needs and feedback. Participate in team meetings to improve the overall customer experience.