At the core of quality-related challenges, the position holder plays a pivotal role in managing and leading the technical triage of complex systemic issues, particularly when no immediate resolution is available through standard functions (Manufacturing, Suppliers, Engineering). As a key point of contact in critical situations, they are responsible for overseeing quality escalation processes (RACE, TOP Warranty, TSO), ensuring they are handled with rigor, structure, and within the required timelines. In close collaboration with the field quality manager, they provide high-level technical support to deliver an objective assessment of the quality status within their scope of responsibility. They lead a dedicated expert triage team and are actively involved in resolving high-impact issues, contributing to customer satisfaction, the achievement of quality performance objectives, and the overall agility of the organization.