Support the DS Customer Satisfaction team on: • Collecting, storing, sorting, and treating data to better measure customer satisfaction • Analysis and reporting of Quality and Customer Satisfaction performance with a 360° view: - Customer satisfaction in sales, products, spare parts, services, and after sales - DS brand e-reputation - DS products quality - DS services connectivity • Analysis and reporting of Quality and Dealer Satisfaction performance with a 360° view: - DS Technical Assistance efficiency - Technical performance of DS repairers - DS spare parts management efficiency • Facilitating the achievement of customer satisfaction by DS subsidiaries, importers, and all internal stakeholders: - Design and update of quality performance management dashboards - Preparation of PowerPoint slideshows - Communication and animation of the countries' results • Consolidation of targets and monthly action plans: - Monthly targets by KPIs - Long-Term plans • Support in new model launches: - Contribution to the preparation of quality tools, communication materials and standards - Adaptation of the existing KPI dashboard to the new models, motors or services