Manitou is purposefully committed to you, its people. Based on a “One United Team” focus, we internationally cultivate our purpose-driven and agile work environment. As an equal opportunity employer, we cultivate, build and elevate our more than 6000 employees and their diversity across more than 30 countries we operate in. There are 6 main plants with locations in France, the USA, India, Italy and more than 30 subsidiaries all around the world. 

Are you looking for a new opportunity? Join us to be part of our continuous success.
You will guaranteeing technical customer support for the Group's spare parts business. You ensure a high level of technical service while driving performance, quality, and skill development within your team. You are responsible for the management and optimization of the ASSIST ticketing tool.
* Guarantee reactive and reliable technical customer support
* Manage and develop your team
* Drive performance and continuous improvement
* Develop tools and technical documentation

With a higher education degree (Bac +5 / Master's degree) in engineering or management, you have already demonstrated your talents in customer support, technical coordination, or quality management, and you have successful experience in team management.

You are familiar with the world of maintenance for agricultural, public works, or automotive machinery. Skills in hydraulics, engine technology, and electricity are significant assets. Your experience has allowed you to practice quality methods (statistical analysis, standardization, problem-solving) and understand industrial processes and B2B/B2C communication.

Endowed with an excellent sense of service, you are recognized for your rigor, team spirit, and relational qualities. You know how to lead cross-functionally, synthesize information, and instill a positive dynamic around you.

Fluency in English and French are essential for this international position