Technical Assistance Process & System Lead Location : Poissy Experience : Jeunes diplômés 1 à 5 ans Formation : Bac+5 (Ingénieur ou équivalent) Mandatory English (international environnement) ⚡ Automotive | IArtificial Intelligence | Data Analytics At Stellantis, technical support for repair networks plays a key role in the customer experience. Within the Stellantis After-Sales department, we are looking for talented individuals who are passionate about automobiles, data, and innovation, as part of Stellantis' new global strategy. If you want to make a real contribution to the mobility of tomorrow, work with multicultural teams, and develop high-impact technological solutions, this opportunity is for you. Your Role As part of the Global Technical Assistance team, you will help design new global technical support methods by combining automotive expertise, data analysis, and new technologies. In particular, you will help: ▪️ Reinvent technical assistance processes for after-sales networks worldwide. ▪️ Deploy a new global technical support tool used across all Stellantis regions. ▪️ Support the integration of emerging technologies: ▪️ Leverage artificial intelligence and data to improve operational performance and accelerate the resolution of technical issues. Your Responsibilities Process Optimization ▪️Design and improve technical support and repair processes. ▪️ Identify pain points in the field and propose innovative, user-centered solutions. ▪️Standardize work methods across the group's various regions. Data & Artificial Intelligence ▪️Analyze technical support data to identify opportunities for improvement. ▪️ Contribute to the automation of tasks using digital tools and AI. ▪️Help implement smart solutions to speed up diagnostics and decision-making. Digital Transformation ▪️Roll out new workflows and technical tools on a global scale. ▪️Collaborate with business, IT, quality, and engineering teams. ▪️Help shape the future standards of automotive technical support. International Collaboration You will work on a daily basis with: ▪️Field technical teams ▪️ Vehicle and engineering experts ▪️Data and IT teams ▪️Technology providers ▪️Dealer networks ▪️Industrial partners