The mission Technical Assitance to Dealers is a major activity within Stellantis' After-Sales department, strongly focused on Customer satisfaction. As part of Stellantis' new strategy, a major transformation of Technical Support has been undertaken. Therefore, you will join the Global Technical Assistance team in a key position to : o Support this transformation by optimizing end-to-end processes and implementing them in the new Technical Assistance tool currently under development. o Optimize assistance processes to support the development of new technologies (electric vehicles, hybrids, driver assistance systems, connected services, etc.). o Improve Technical Assistance performance through AI at every stage of the process. You will interact with a wide range of stakeholders: technical agents, technical delegates, suppliers, IT, dealers, partner manufacturers, and quality. International role with close collaboration with all regions and countries where the group operates. Your role • Design and optimize global technical assistance processes in a highly international environment. • Ensure quality and consistency of technical support processes in/cross all regions. • Implement and harmonize a single tool for managing technical assistance activities worldwide Main responsibilities • Design and optimize technical support and repair processes tailored to Stellantis vehicles and service networks. • Implement the new technical Assistance workflows in all regions and technical perimeters • Leverage deep knowledge of workshop and Technical Assistannce operations to identify pain points and propose simplified, effective solutions. • Collaborate with field teams, Regions and technical departments to ensure seamless implementation of support strategies. • Interpret and utilize Stellantis technical documentation to support diagnostics, repair procedures, and training. • Act as a bridge between central technical teams, Regions field operations, ensuring feedback loops and continuous improvement. • Benchmark and integrate best practices from other OEMs to enhance Stellantis service performance. • Provide strategic insights and a 360° vision of the repair workshop environment to support decision-making. • Contribute to the development of technical content, tools, and documentation for internal and external stakeholders.